Senior Manager, Business Operations

Razorpay Software Private Limited(30 days ago)

Bangalore, IndiaOnsiteFull TimeSenior$113,094 - $152,695 (estimated)Operations

About this role

This role is a strategic leadership position responsible for governing the end-to-end operational engine of Razorpay’s POS business, owning the merchant lifecycle from onboarding to daily transactions and support. The leader will harmonize multiple operational pods (Onboarding, EMI, Contact Center), act as a primary partner to Sales, Banking and Customer Success, and build processes and infrastructure that drive customer delight and operational precision at scale. The role emphasizes cross-functional collaboration, operational integrity with banking partners, and building high-performing teams.

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Required Skills

Portfolio Management
Operational Strategy
Stakeholder Management
Banking Coordination
EMI Enablement
Onboarding
Contact Center
Audits
Process Architecture
Problem Solving

+7 more

Qualifications

MBA in Finance, Operations or Strategy
Lean Six Sigma
PMP

About Razorpay Software Private Limited

razorpay.com

Razorpay is an Indian fintech and payments platform that provides payment infrastructure to help businesses accept and disburse online payments across cards, netbanking, UPI, wallets and more. Its product suite extends beyond a core payment gateway to include subscriptions and invoicing, payouts and marketplace tooling, corporate banking (RazorpayX), and working-capital/lending solutions. Razorpay emphasizes developer-friendly APIs, quick onboarding, integrations, fraud prevention and compliance to serve merchants from startups to large enterprises across India.