Senior Manager, Call Center Operations
Asurion(6 months ago)
About this role
A Senior Manager, Call Center Operations at Asurion leads and develops a team of call center managers to deliver outstanding customer service and drive sales and operational performance. The role oversees assigned client operations, ensures compliance with contractual requirements, and partners across functions to improve customer satisfaction, productivity, and retention.
Required Skills
- Leadership
- Coaching
- Sales
- Customer Service
- Data Analysis
- Workforce Management
- Quality Management
- Strategic Planning
- Budget Management
- Microsoft Office
+1 more
Qualifications
- College Degree
- Advanced Degree Preferred
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