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Senior Manager Complaints Operations & Service Delivery at N26 - ApplyBlast

Senior Manager Complaints Operations & Service Delivery

N26

13 hours ago

3.4 on Glassdoor

Madrid, Community of Madrid, Spain

Onsite

Full Time

Senior

0 applicants

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About this role

The Senior Manager Complaints Operations & Service Delivery leads the day-to-day complaints operation for N26 across multiple markets, with a focus on Germany. This role ensures regulatory deadlines are met, capacity is planned effectively, and productivity is tracked and optimized. The position involves managing market managers, overseeing quality assurance, and collaborating with compliance and prevention functions to maintain operational excellence.

Responsibilities

Lead day-to-day complaints operations across multiple European markets
Manage workforce planning, forecasting, and capacity scheduling
Define productivity standards and drive operational excellence initiatives

Skills

About N26

n26.com

Headquarters

Berlin, Berlin, Germany

Company Size

1001-5000 employees

Founded

2013

View Profile

N26 is a fully licensed mobile-first digital bank offering personal and business accounts, Mastercard debit cards, and a suite of in-app financial tools including budgeting, sub-accounts (Spaces), and real-time notifications. Beyond everyday banking, N26 provides Instant Savings accounts with ECB-linked interest rates, fee-free stock and ETF trading, crypto purchasing, and ready-made investment funds, all within a single app. Operating across 24 European markets with over 8 million customers, N26 offers tiered plans — Standard, Smart, Go, and Metal — each with progressively enhanced travel, lifestyle, and banking benefits.