Senior Manager, Customer Care - Devices (Omaha, NE)

Toast(1 month ago)

HybridFull TimeSenior$112,000 - $179,000Customer Care

About this role

The Senior Customer Care Manager, Devices at Toast oversees the device-focused support operation across Boston, Omaha, and remote offices, accountable for team productivity, wellbeing, and the quality of customer device support experiences. The role partners across the company to ensure consistent processes and alignment, operating within a hybrid work model and contributing to the company’s customer-focused strategy.

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Required Skills

Team Leadership
Partner Management
SLA Alignment
Metrics Analysis
Stakeholder Management
Coaching
Technical Troubleshooting
Process Improvement
Project Management
Cross-Functional Collaboration

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About Toast

toasttab.com

Toast is a cloud-based restaurant management platform that provides point-of-sale, payments, and operational tools tailored to restaurants and hospitality businesses. It combines touchscreen POS hardware and mobile ordering with integrated payments, online ordering and delivery integrations, contactless pay, and loyalty/gift programs. Toast also offers back-office features such as labor and payroll management, inventory and menu engineering, and reporting/analytics to streamline operations and increase revenue. Restaurants choose Toast for its turnkey, restaurant-focused ecosystem, integrated payments, and industry-specific features and support.