Senior Manager, Customer Education and Center of Excellence

Payscale

8 days ago

Remote

Full Time

Senior

1 applicant

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About this role

A Senior Manager of Customer Center of Excellence & Customer Education at Payscale leads programs and strategies that enhance customer value across the post-sales lifecycle. This role focuses on creating scalable, AI-driven solutions to improve customer outcomes, retention, and long-term health through education and operational excellence.

Skills

Qualifications

8+ years of experience in Customer Success, Customer Education, Professional Services, Customer Operations, Program Management, or related SaaS post-sales functions3+ years of people leadership experienceStrong experience building scaled customer programs, playbooks, frameworks, or enablement and education initiativesExcellent cross-functional collaboration and stakeholder management skillsStrong analytical orientation

About Payscale

payscale.com

Payscale is a compensation data platform that aggregates validated, always-on salary information from multiple sources. It offers salary comparison, salary surveys, and wage search to help individuals understand market pay. Data is delivered transparently through Payscale's trusted platform, enabling users to navigate market uncertainty with reliable insights. By combining diverse data sources, Payscale empowers informed compensation decisions and career planning.