Senior Manager, Customer Experience Enablement
Shell Energy Operations Pty Ltd(5 days ago)
About this role
The Senior Manager, Customer Experience Enablement at Bunnings is responsible for designing and optimizing systems, service solutions, and ways of working that enhance customer experience and embed customer insights into decision-making. The role involves collaborating with cross-functional teams, guiding responsible AI use, and leading a team of specialists to improve customer outcomes.
Required Skills
- Customer Experience
- Service Design
- Systems Enablement
- AI
- Data Analysis
- CRM
- Stakeholder Management
- Leadership
- Project Management
- Technology Platforms
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