Senior Manager, Customer Success and Implementation APAC
ClassPass(2 days ago)
About this role
The company is building a platform to promote wellness and meaningful real-world connections through technology in fitness and health sectors. The role involves leading customer success and implementation teams across the APAC region, focusing on onboarding, retention, and regional strategy alignment.
Required Skills
- Customer Success
- Implementation
- Leadership
- Data Analysis
- Regional Strategy
- SaaS
- Gainsight
- Salesforce
- Onboarding
- Retention
Qualifications
- Bachelor’s degree in business, technology, or related field
- 6+ years in customer success or SaaS
- 2–3 years of people management
About ClassPass
playlist.comPlaylist is a technology company that powers the experiences economy by bringing together brands like Mindbody, ClassPass, and Booker into a single platform. It builds software and consumer-facing marketplaces that connect people to movement, mindfulness, and other wellness and experiential services. Its products help operators manage bookings, class discovery, memberships and business operations while enabling consumers to find and book experiences. Headquartered in San Luis Obispo, CA, Playlist frames its mission around building technology that makes wellness and meaningful experiences more accessible.
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