Senior Manager, Customer Success Engineering

Mindtickle

8 months ago

3.0 on Glassdoor

Pune, Maharashtra

Onsite

Full Time

Director

0 applicants

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About this role

The Senior Manager/Head of Support at Mindtickle will lead the global support organization, defining its strategy, structure, and culture to position support as a strategic differentiator. The role owns the customer experience for large enterprise accounts, acting as the voice of the customer and a key partner to Product, Engineering, and Customer Success. It combines executive-level leadership with strong technical depth in modern SaaS and cloud infrastructure. The position is based in Pune and focuses on scaling an AI- and data-driven support function for global customers.

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About Mindtickle

mindtickle.com

Mindtickle is a revenue enablement platform that helps sales and go-to-market teams onboard, train, coach, and certify reps to improve readiness and drive quota attainment. It combines role-based learning, microlearning and reinforcement, practice and coaching, assessments/certification, and analytics to surface skill gaps and measure readiness. The platform includes content management and AI-powered insights and integrates with CRMs and other GTM systems to operationalize selling best practices. Enterprise customers use Mindtickle to shorten ramp time, increase win rates, and scale repeatable selling across global teams.