Customer Success Manager

H1(1 month ago)

RemoteFull TimeMedior$88,000 - $110,000Customer Success

About this role

The Customer Success Manager at H1 owns end-to-end relationships with several of the company’s largest clients, primarily within the Medical and Commercial product lines. The role focuses on ensuring clients realize value from the H1 platform by overseeing implementations, onboarding, and ongoing engagement. This position serves as a strategic partner to customers, acting as their internal voice while collaborating closely with product, engineering, and support. The CSM is expected to manage complex, multi-stakeholder accounts and contribute to overall customer health and retention.

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Required Skills

Customer Success
Account Management
Client Services
Enterprise SaaS
Stakeholder Management
Account Strategy
KPI Tracking
Business Reviews
User Training
Project Management

+10 more

About H1

h1.co

H1 is a healthcare data and analytics platform that helps life sciences, pharma, health plans, and digital health organizations identify key providers and prescribers. It aggregates and normalizes provider, prescription, and clinical data to power insights for clinical trial site selection and patient recruitment, commercial strategy, and research. H1 delivers tools, APIs, and workflows that enable targeted outreach, analytics-driven decisions, and collaboration across stakeholders to accelerate development and advance patient care.