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Senior Manager, Global End User Services at Rapid7 - ApplyBlast

Senior Manager, Global End User Services

Rapid7

1 day ago

3.4 on Glassdoor

Boston, Massachusetts, United States

Onsite

Full Time

Senior

0 applicants

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About this role

The Senior Manager, Global End User Services leads global workplace technology operations for approximately 2,500 employees across 16 offices, guiding a distributed team to deliver seamless and modern support. This high-impact leadership role focuses on shifting from reactive troubleshooting to proactive, experience-led solutions to shape how employees collaborate and operate. The position involves defining a multi-year technology roadmap, managing operational budgets, and partnering cross-functionally to ensure hybrid work readiness and continuous service improvement.

Responsibilities

Lead global end-user support operations and define multi-year technology roadmap
Manage distributed team of regional managers and specialists fostering career growth
Partner cross-functionally to deliver seamless real estate build-outs and office expansions

Skills

About Rapid7

rapid7.com

Headquarters

Boston, Massachusetts, United States

Company Size

1001-5000 employees

Founded

2000

View Profile

Rapid7 is a cybersecurity company that provides an AI-powered, endpoint-to-cloud unified platform offering Managed Detection and Response (MDR), exposure management, SIEM, vulnerability management, and cloud security solutions. The company serves over 11,000 global customers, delivering 24/7 expert-led threat monitoring, incident response, and attack surface management. Rapid7 also produces proprietary threat intelligence and security research through Rapid7 Labs.