Senior Manager, IT Helpdesk
Zscaler(27 days ago)
About this role
The Senior IT Service Desk Manager is a Mohali-based leadership role within Zscaler's IT Operations responsible for overseeing the global service desk function and aligning it with broader organizational objectives. The role supports the company’s cloud-first strategy by ensuring reliable, scalable 24/7 employee IT support while driving continuous improvement and innovation in service delivery. The position reports to the Director, IT Operations and engages with senior leadership on service outcomes and strategy.
Required Skills
- Team Leadership
- Coaching
- Mentoring
- Ticketing
- Escalations
- Workload Balancing
- Service Prioritization
- Process Improvement
- Automation
- Technical Escalation
+10 more
Qualifications
- Bachelor's Degree in Information Technology
- Bachelor's Degree in Computer Science
- ITIL Foundations
About Zscaler
zscaler.comZscaler is a cloud-native enterprise security company that delivers a zero‑trust platform to secure users, devices, and applications by inspecting traffic and enforcing access policies in the cloud. Its Zero Trust Exchange and SASE/SSE offerings — including Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), cloud firewall, browser isolation, and data protection — let organizations replace legacy VPNs and backhauled security with direct-to-cloud, policy-driven controls. Serving global enterprises, Zscaler applies AI/ML and automation for threat protection, data loss prevention, and scalability across hybrid/multi‑cloud, IoT/OT, and B2B environments to accelerate secure digital transformation.