Senior Manager Operational Readiness

The Portfolio Operational Readiness Manager at a major African bank is responsible for ensuring technology changes and releases across multiple business units are executed with minimal customer disruption and in alignment with group and regulatory standards. The role acts as the custodian of the operational readiness framework and drives cross-portfolio coordination, governance and capability building. It partners with technology, architecture and service delivery teams to maintain a single source of truth for change activity and ensure compliance with architecture, security and DR requirements.