Senior Manager, Operations & Programs

1Password(4 days ago)

RemoteFull TimeSenior$134,000 - $194,000Customer Experience

About this role

1Password is seeking a Senior Manager of Operations & Programs for Customer Experience to lead its strategic, operational, and team-building efforts supporting customer-facing teams. The role involves designing workflows, managing cross-functional initiatives, and partnering on system and tooling strategies to enhance customer service delivery at scale. It offers an opportunity to influence operational excellence in a fast-growing SaaS cybersecurity company dedicated to digital safety and innovation.

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Required Skills

Customer Success
Operations
Program Management
Data Analysis
Tooling Strategy
Cross-Functional Leadership
Workflow Design
Change Management
AI Integration
SaaS

About 1Password

1password.com

1Password is a leading password management and security solution that provides a comprehensive platform for both personal and business users. The service allows users to securely store and access passwords, credit cards, and sensitive information across multiple devices, enhancing digital security and productivity. In addition to its core password management functionality, 1Password offers advanced features such as Extended Access Management, Device Trust, and SaaS spend management, making it a trusted choice for over 175,000 businesses and millions of families worldwide. The platform aims to eliminate security risks associated with credential theft and shadow IT by providing users with robust, user-friendly tools for managing access to applications and devices.

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