Senior Manager, Service & Field Programs
Qualdoc(1 month ago)
About this role
The Senior Manager, Service & Field Programs leads field service enablement, customer support operations, and technical escalation activities for complex systems. The role manages a small internal service team and external service partners while developing documentation, training, and certification programs. It requires significant on-site presence to support start-ups, diagnostics, repairs, and warranty investigations. The position also gathers field insights to inform engineering and drive continuous product and service improvements.
Required Skills
- Field Service Management
- Customer Support
- Technical Escalation
- Program Development
- Team Leadership
- Partner Management
- Train The Trainer
- Technical Documentation
- Root Cause Analysis
- Cross Functional Communication
+6 more
Qualifications
- Bachelor’s Degree in Electrical Engineering
- Bachelor’s Degree in Mechanical Engineering
About Qualdoc
qualdoc.comQualDoc is a cloud-based document control and quality management platform that helps regulated organizations create, manage, and maintain controlled documents, SOPs, and records. It offers versioning, configurable approval workflows, e-signatures, audit trails, and centralized secure storage to support compliance with standards such as FDA, ISO, and GxP. Integrations with common enterprise systems and role-based access controls streamline collaboration while preserving traceability and data protection. Customers rely on QualDoc for an easy-to-use, compliance-first solution that simplifies audit readiness and regulatory reporting.