Senior Officer/Manager, Fraud Team, Contact Center
UOB(1 month ago)
About this role
A Scam Case Officer at UOB handles scam-related customer cases and escalations, acting as the liaison between the Contact Centre and internal fraud teams. The role focuses on ensuring accurate case documentation, regulatory compliance, and timely resolution to protect customers and mitigate fraud risk.
Required Skills
- Fraud Investigation
- Case Management
- Customer Service
- Communication
- Analytical Skills
- Attention To Detail
- Data Handling
- Microsoft Office
- Multilingual
- Time Management
Qualifications
- Diploma
- Degree in Business or Finance (Advantage)
About UOB
uobgroup.comUOB is rated as one of the world's top banks, with a global network of 500 branches and offices across 19 countries and territories in Asia Pacific, Europe and North America.
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