Senior Planner, Strategic Workforce Planning

GEICO(3 months ago)

HybridFull TimeSenior$73,800 - $141,450Workforce Management

About this role

GEICO is hiring a senior strategic long-term workforce capacity planner/forecaster to support enterprise contact center operations serving multiple product lines. The role focuses on long-range forecasting and capacity modeling to ensure scalable staffing and performance across contact channels. This position partners closely with senior leaders and cross-functional teams to align workforce planning strategy with broader business goals.

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Required Skills

Workforce Planning
Capacity Planning
Long-Term Forecasting
Data Analytics
Predictive Modeling
Scenario Planning
Variance Analysis
Dashboarding
KPI Reporting
NICE WFM

+8 more

Qualifications

Bachelor’s Degree in Finance/Business Administration/Data Analytics/Statistics (or Related Field)

About GEICO

geico.com

GEICO is a prominent insurance provider that has been trusted by customers since 1936, offering a wide range of insurance products, including auto, motorcycle, homeowners, and renters insurance. The company emphasizes savings and convenience, allowing customers to easily compare rates and benefits online. Known for its strong brand presence, GEICO leverages innovative technology and customer service to deliver comprehensive coverage options tailored to meet diverse needs. With a commitment to affordability and accessibility, GEICO continues to be a leader in the insurance industry.

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