Senior Process Quality Specialist

Encore Capital Group(4 months ago)

Troy, MIOnsiteFull TimeMedior$75,593 - $101,864 (estimated)Process Quality

About this role

The Senior Process Quality Specialist supports daily account-level operations by ensuring compliance with departmental and project needs. The role focuses on identifying process and system improvement opportunities and partnering with leadership on problem-solving discussions. It also involves contributing to tracking and reporting efforts and supporting team development through mentoring.

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Required Skills

Process Improvement
Process Documentation
Quality Assurance
Compliance
Data Reporting
Excel
Process Mapping
Project Support
Problem Solving
Stakeholder Collaboration

+6 more

Qualifications

High School Diploma

About Encore Capital Group

encorecapital.com

Encore Capital Group is a financial services company specializing in the management and servicing of consumer debt. The company supports individuals in resolving their financial obligations by providing tailored solutions and resources that empower them to regain control over their finances. Encore Capital operates through various subsidiaries to offer services in debt collection, credit recovery, and financial literacy, ensuring compliance with regulatory standards while fostering positive engagement with consumers. Their mission revolves around helping people achieve financial stability and improving overall customer experiences in the debt resolution process.

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