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Senior Product Designer at Zendesk - ApplyBlast

Senior Product Designer

Zendesk

4 months ago

3.7 on Glassdoor

San Francisco, California

Hybrid

Full Time

Senior

0 applicants

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About this role

A Senior Product Designer at Zendesk designs intuitive, scalable employee experiences within the Employee Services team. The role involves defining user journeys, creating UI patterns, and prototyping interactions for self-service and AI-driven solutions while collaborating with product managers and engineers. Ideal candidates have deep experience in B2B SaaS and familiarity with ITSM or HRSM solutions to simplify complex enterprise workflows.

Responsibilities

Define and refine user journeys for employees and service teams
Create scalable UI patterns for service discovery and request submission
Design and prototype interactions between self-service and AI-driven recommendations
Collaborate with Product Managers and Engineers to bring design concepts to life
Partner with Service Operations teams to align designs with real-world processes

Skills

Qualifications

5+ years of experience in product designStrong portfolio showing growth-focused work

About Zendesk

zendesk.com

Headquarters

San Francisco, California, United States

Company Size

5001-10000 employees

Founded

2007

View Profile

Discover AI-powered, award-winning customer service software trusted by 200k customers. Make customers happy via text, mobile, phone, email, live chat, social media.