Senior Product Enablement Manager

Intercom(1 month ago)

HybridFull TimeSenior$138,194 - $184,611 (estimated)GTM Enablement

About this role

The Senior Product Enablement Manager (Solutions) at Intercom will own the technical education strategy for the Solutions organization, translating rapid product and AI innovation into scalable enablement that accelerates adoption and improves customer outcomes. This role serves as the primary bridge between R&D/Product and customer-facing teams, ensuring technical fluency and early-stage solutions readiness. The position focuses on building certification frameworks, onboarding curricula, and operationalizing AI fluency across GTM roles.

View Original Listing

Required Skills

Sales Enablement
Solutions Engineering
Technical Training
Technical Aptitude
Curriculum Design
Hands-On Labs
Certification Programs
AI Fluency
Cross-Functional
R&D Liaison

+8 more

About Intercom

intercom.com

Intercom is an AI-driven customer service company focused on conversational support and customer engagement. Its flagship AI agent, Fin, delivers high-quality answers and handles complex queries, and can be deployed on any helpdesk or within the Intercom Suite. Intercom pairs AI automation with messaging and helpdesk tools to streamline support workflows and scale service. Organizations use it to reduce response times, automate repetitive tasks, and keep customer conversations context-rich.