Senior Product Manager (Automation)
Motorway(2 months ago)
About this role
The Senior Product Manager (Automation) at Motorway is responsible for redefining the customer support experience by leveraging intelligent automation and AI. This role involves collaborating with the Customer Support team to design and implement automated support workflows that enhance operational efficiency and service quality, while using data to continuously optimize customer experience metrics. The Senior Product Manager will lead the end-to-end delivery of AI-powered solutions, balance short-term wins with long-term strategy, and ensure compliance with data privacy regulations.
Required Skills
- Product Management
- Customer Support
- Automation Opportunities
- Data Analysis
- AI Integration
- Workflow Design
- User Research
- Stakeholder Management
- KPI Definition
- Cross-Functional Collaboration
+5 more
About Motorway
motorway.co.ukMotorway is a car selling platform that connects individuals with over 7,500 registered dealers, facilitating a seamless and competitive selling experience. The service promises a fast, easy, and 100% free process to get the highest offers for cars, including options for free home collection and swift payment. Customers appreciate Motorway for its hassle-free approach, allowing sellers to sell their vehicles without the traditional burdens of private sales.