Senior Product Manager, Retention

Block(1 month ago)

HybridFull TimeSenior$168,300 - $297,000Product

About this role

The Product Lead, Retention at Square will own and execute the product strategy to improve seller retention across all segments, with deep ownership over churn reduction, reactivation, and loyalty-driving outcomes. This senior role partners across Product, Engineering, Design, Data, Support, Sales, and Marketing to uncover churn signals, scale re-engagement tactics, and drive retention improvements at scale. The role focuses on defining seller health metrics, launching proactive save and winback experiences, and influencing company-wide priorities to improve long-term seller value.

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Required Skills

Retention Strategy
Churn Reduction
Save Flows
Winbacks
Segmentation
Dashboarding
Churn Prediction
A/B Testing
Cross-Functional
Stakeholder Management

+2 more

About Block

block.xyz

Block, Inc. builds technology to increase access to the global economy by connecting businesses and consumers across commerce, payments, and financial services. Its ecosystem includes Square (merchant point‑of‑sale, payments, hardware and business tools), Cash App (peer‑to‑peer payments, banking, investing and crypto), Afterpay (buy‑now‑pay‑later), TIDAL (music streaming), Bitkey (blockchain/security products) and Proto (R&D and product incubation). Block offers payments processing, merchant services, lending, payroll, subscriptions, developer APIs and integrated hardware aimed at simplifying commerce for small businesses and individuals. The company emphasizes developer-friendly tools and consumer apps to expand financial inclusion globally.