Senior Product Marketing Manager, Vertical Solutions
Cresta(10 days ago)
About this role
Cresta leverages AI and human intelligence to enhance contact center operations, focusing on customer insights, automation, and efficiency. The company aims to revolutionize how contact centers operate and compete by providing innovative AI-driven solutions. It is led by a distinguished team with substantial experience in AI and contact center technology.
Required Skills
- Messaging
- Market Analysis
- Product Strategy
- Industry Narratives
- Go-to-Market
- Customer Insights
- Cross-functional Collaboration
- Data-driven
About Cresta
cresta.comCresta is a unified platform for human and AI agents that helps contact centers save money, grow revenue, and deliver better customer experiences. It provides real‑time agent coaching and conversational AI (virtual agents and assisted workflows), plus analytics and quality insights that reduce handle time, increase conversions, and boost agent productivity. Cresta integrates with existing contact‑center systems and CRMs so enterprises can deploy AI assistance and supervised autonomous agents across support and sales channels. The platform is designed to drive measurable ROI through automated coaching, real‑time guidance, and outcome‑focused analytics.
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