Agent Assist Product Manager

Cresta(10 days ago)

RemoteFull TimeSenior$130,000 - $190,000Product Management

About this role

Cresta is seeking a Product Manager to lead the development of their Agent Assist product suite, focusing on AI and human collaboration to enhance customer experiences across various industries. The role involves working closely with customers and cross-functional teams to build scalable, reliable AI-driven solutions.

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Required Skills

Product Management
AI
ML
Data Analysis
System Design
Customer Feedback
Prototyping
API
Automation
Contact Center

About Cresta

cresta.com

Cresta is a unified platform for human and AI agents that helps contact centers save money, grow revenue, and deliver better customer experiences. It provides real‑time agent coaching and conversational AI (virtual agents and assisted workflows), plus analytics and quality insights that reduce handle time, increase conversions, and boost agent productivity. Cresta integrates with existing contact‑center systems and CRMs so enterprises can deploy AI assistance and supervised autonomous agents across support and sales channels. The platform is designed to drive measurable ROI through automated coaching, real‑time guidance, and outcome‑focused analytics.

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