Senior Product Support Engineer

Zscaler(28 days ago)

HybridFull TimeSenior$139,921 - $186,201 (estimated)Customer Success

About this role

A Senior Product Support Engineer at Zscaler is part of the Customer Success Product Support team focused on delivering high-impact experiences and ensuring customers achieve value from the Zero Trust Exchange platform. The role contributes to product quality and customer satisfaction while working closely with engineering and operations teams. It sits within a global, customer-focused organization that emphasizes adoption, growth, and collaborative problem-solving.

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Required Skills

Debugging
Troubleshooting
Phone Support
Email Support
Networking
TCP/IP
Packet Analysis
System Administration
Linux
Windows

+9 more

Qualifications

University Degree in IT or Related Field

About Zscaler

zscaler.com

Zscaler is a cloud-native enterprise security company that delivers a zero‑trust platform to secure users, devices, and applications by inspecting traffic and enforcing access policies in the cloud. Its Zero Trust Exchange and SASE/SSE offerings — including Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), cloud firewall, browser isolation, and data protection — let organizations replace legacy VPNs and backhauled security with direct-to-cloud, policy-driven controls. Serving global enterprises, Zscaler applies AI/ML and automation for threat protection, data loss prevention, and scalability across hybrid/multi‑cloud, IoT/OT, and B2B environments to accelerate secure digital transformation.