Senior Product Support Specialist

SOCi(11 days ago)

HybridFull TimeSenior$44,400 - $60,680Product Support

About this role

A Senior Product Support Specialist at SOCi is a senior-level, client-facing role focused on ensuring customer satisfaction and successful adoption of SOCi’s AI-powered marketing platform. The position represents a leadership presence within the support organization and works cross-functionally to inform product improvements and drive positive client outcomes.

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Required Skills

Product Support
Technical Troubleshooting
APIs
SQL
Communication
CRM
Ticketing Systems
Training
Mentoring
Analytics

+1 more

Qualifications

Bachelor’s Degree in Information Technology
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Business
Equivalent Work Experience

About SOCi

soci.ai

WP Rocket is a premium WordPress performance plugin that speeds up websites using page caching, asset minification and concatenation, lazy loading, and CDN integration. It also offers database optimization, cache preloading, DNS prefetching and other file- and delivery-focused optimizations, plus rules for excluding or customizing cache behavior. Designed for ease of use, WP Rocket provides one-click setup, broad hosting and plugin compatibility, and commercial support and updates aimed at agencies, publishers, and businesses that want to improve site performance without deep technical work.