Senior Customer Support Engineer
AppOmni(6 days ago)
About this role
A Senior Support Engineer at AppOmni is a senior technical team member supporting a SaaS security platform, acting as a primary customer-facing engineer. The role bridges product, engineering, and customer teams to inform product improvements and ensure strong customer outcomes. It focuses on delivering high-quality technical support within a rapidly growing security software company.
Required Skills
- Zendesk
- APIs
- Postman
- JIRA
- Confluence
- Google Cloud
- Sentry
- Chrome DevTools
- SaaS
- Troubleshooting
+4 more
About AppOmni
appomni.comNew Relic is a cloud-based observability platform that gives engineering and operations teams a single pane for full‑stack telemetry — collecting metrics, events, logs, traces, and synthetic checks — to monitor application and infrastructure performance. It combines APM, infrastructure and container monitoring, log management, distributed tracing, dashboards, alerts, and analytics (including AI-assisted insights) to help detect, investigate, and resolve incidents faster. New Relic emphasizes broad integrations and open instrumentation (including support for OpenTelemetry), flexible data ingestion and querying, and developer-friendly agents and APIs to streamline troubleshooting across cloud-native and hybrid environments.