Senior Product Support Specialist
Better
About this role
This role involves acting as a technical support liaison for internal platforms, mentoring support team members, developing troubleshooting resources, and collaborating across teams to resolve complex issues. The focus is on supporting the company's internal tools and improving support processes within a leading AI-native mortgage company.
Skills
About Better
better.comBetter (Better Mortgage / Better.com) is a digital direct mortgage lender that delivers an online, AI-powered mortgage experience focused on speed, transparency, and customer support. It offers home loans, refinancing, and related services—branded offerings include Better Mortgage, Better Cover, Better Settlement Services, and Better Real Estate—through a streamlined platform. Headquartered in New York City, the company serves customers across the U.S. using technology to simplify application, underwriting, and closing.
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About Better
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Better.
Salary
$139k – $186k
per year