Senior Product Support Specialist
Better(1 day ago)
About this role
This role involves acting as a technical support liaison for internal platforms, mentoring support team members, developing troubleshooting resources, and collaborating across teams to resolve complex issues. The focus is on supporting the company's internal tools and improving support processes within a leading AI-native mortgage company.
Required Skills
- Jira Service Management
- Confluence
- Fullstory
- Observe
- Microsoft 365
- Troubleshooting
- Knowledge Base
- Customer Support
- Technical Documentation
- Process Improvement
About Better
better.comBetter (Better Mortgage / Better.com) is a digital direct mortgage lender that delivers an online, AI-powered mortgage experience focused on speed, transparency, and customer support. It offers home loans, refinancing, and related services—branded offerings include Better Mortgage, Better Cover, Better Settlement Services, and Better Real Estate—through a streamlined platform. Headquartered in New York City, the company serves customers across the U.S. using technology to simplify application, underwriting, and closing.
View more jobs at Better →Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at Better
Similar Jobs
Support Engineer
Checkr(2 months ago)
Support Specialist
PlayOn(9 days ago)
Product Support Specialist II
ZOLL Medical Corporation(5 days ago)
IT Support Specialist (Remote, Contract)
INFUSE(2 days ago)
Hiring L2 Support Expert
Two95 International Inc.(4 years ago)
Technical Support Engineer
NETGEAR(5 days ago)