Senior Professional Services Implementation Engineer, AI, CX
NICE(8 days ago)
About this role
NiCE is seeking a Professional Services Implementation Engineer, AI, to deliver AI-driven solutions within the NICE CXone platform, focusing on conversational design and technical implementation to develop engaging AI agents such as chatbots and voicebots. The role involves working directly with customers, leading complex deployments, and supporting integrations.
Required Skills
- AI
- Chatbots
- Voicebots
- APIs
- NLU
- NLP
- Digital Channels
- Automation
- Customer Engagement
- Solutions Design
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.
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