Senior Project Manager, People Services Excellence & Operational Effectiveness (Bangkok-based, Relocation Provided)

Agoda(6 months ago)

Bangkok, ThailandOnsiteFull TimeSenior$115,820 - $156,535 (estimated)People (Human Resources)

About this role

A Senior Project Manager in People Services Excellence & Operational Effectiveness who will lead complex, cross-functional projects to improve how People services are delivered at scale. The role manages a portfolio focused on service quality, operational efficiency, and employee experience while partnering with People, Tech, and business stakeholders to design and implement scalable processes and operating models. This position is based in Bangkok with relocation support and is not open to remote work.

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Required Skills

Project Management
Portfolio Management
Roadmapping
Risk Management
Change Management
Service Design
Service Delivery
SLA Management
Process Reengineering
Process Mapping

+11 more

About Agoda

careersatagoda.com

Agoda is a global online travel booking platform headquartered in Singapore that helps travelers find and book hotels, vacation rentals, flights, and activities. Founded in 2005 and now part of Booking Holdings, Agoda is known for its deep inventory—especially across Asia—competitive pricing, and localized websites and mobile apps. The company emphasizes technology-driven search, personalization, and revenue-management tools while partnering directly with hotels and property owners to manage distribution and promotions. Millions of travelers use Agoda for regional coverage, frequent deals, loyalty benefits, and 24/7 customer support.