Senior QA Specialist – Customer Support
Super.com(1 month ago)
About this role
The Senior Quality Assurance Specialist ensures a high-quality, consistent, and customer-focused support experience by assessing customer interactions and driving improvements. This role partners closely with Support, Operations, Product, and Compliance teams to align processes and elevate service standards. The specialist also contributes to QA framework design, reporting on quality metrics, and supporting coaching and training initiatives.
Required Skills
- Quality Evaluation
- Feedback Delivery
- Coaching
- Root Cause Analysis
- Trend Analysis
- QA Frameworks
- Scorecards
- Metrics Tracking
- Reporting
- Stakeholder Management
+9 more
About Super.com
super.comSuper (super.com) is a consumer commerce and savings platform that helps people find discounted travel, retail deals, and financial-product offers through price comparisons, cashback, and curated promotions. It combines automated deal‑sourcing, real‑time pricing and personalized recommendations delivered via web and mobile to simplify shopping and booking. Super partners with merchants and travel providers to surface exclusive discounts and monetizes through referral and affiliate relationships, positioning itself as a one‑stop destination for finding lower prices.
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