Customer Experience QA Analyst
CookUnity
About this role
The CX QA Analyst is a foundational, early-career role on CookUnity's CX Excellence team focused on ensuring consistent quality across customer interactions. The role involves learning and applying QA frameworks, documenting findings, offering actionable feedback, and surfacing trends to inform training and process improvements. It includes a structured onboarding with close coaching and calibration and supports the company's CX retention goals.
Skills
About CookUnity
cookunity.comCookUnity is a chef-to-consumer meal delivery service that partners with independent chefs to deliver chef-crafted, ready-to-heat meals across the U.S. They offer curated menus for everyday eating, weight loss, and specialty needs — including GLP‑1 balanced options — via subscription-based weekly deliveries and customizable plans. Customers choose CookUnity for diverse, restaurant-quality recipes made with fresh ingredients and convenient home delivery, often supported by introductory promotions.
Recent company news
Matador NetworkI Tried Airbnb’s Prepared Meal Delivery Service. Here’s What It Was Like.
6 days ago
Food On DemandCookUnity Scales Up with $250M in Funding, Connecting Chefs to Home Diners
Dec 3, 2025
Business WireCookUnity Secures $250 Million from General Catalyst to Accelerate Growth and Customer Acquisition
Nov 24, 2025
AgFunderNewsChef-powered meal service CookUnity launches food is medicine initiative with EmblemHealth
Sep 1, 2025
Pulse 2.0CookUnity: $250 Million Raised From General Catalyst To Accelerate North American Expansion
Nov 25, 2025
About CookUnity
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for CookUnity.
Salary
$47k – $63k
per year