Customer Experience QA Analyst
CookUnity(1 month ago)
About this role
The CX QA Analyst is a foundational, early-career role on CookUnity's CX Excellence team focused on ensuring consistent quality across customer interactions. The role involves learning and applying QA frameworks, documenting findings, offering actionable feedback, and surfacing trends to inform training and process improvements. It includes a structured onboarding with close coaching and calibration and supports the company's CX retention goals.
Required Skills
- Audit Interactions
- Document Findings
- Provide Feedback
- Apply Rubrics
- Calibration
- Identify Trends
- Root Cause
- Quality Standards
- Written Communication
- Coachability
+7 more
About CookUnity
cookunity.comCookUnity is a chef-to-consumer meal delivery service that partners with independent chefs to deliver chef-crafted, ready-to-heat meals across the U.S. They offer curated menus for everyday eating, weight loss, and specialty needs — including GLP‑1 balanced options — via subscription-based weekly deliveries and customizable plans. Customers choose CookUnity for diverse, restaurant-quality recipes made with fresh ingredients and convenient home delivery, often supported by introductory promotions.
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