Senior Quality Analyst (BPO)
TransPerfect(6 months ago)
About this role
A Senior QA Analyst at TransPerfect is a senior-level specialist responsible for maintaining the integrity of the quality assurance framework for customer-facing interactions. The role focuses on ensuring consistent service standards and regulatory compliance while serving as a subject-matter resource for QA practices. It supports organizational efforts to uphold customer satisfaction and continuous improvement across channels.
Required Skills
- Quality Auditing
- Scorecards
- Dashboarding
- Compliance
- Coaching
- Calibration
- Root-Cause Analysis
- Reporting
- Stakeholder Management
- Training
About TransPerfect
transperfect.comTransPerfect is the top choice for fast, high-quality translation management in over 200 languages, with 10,000+ native-speaking linguists for superior results.
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