Senior Real-Time Analyst

NATIONAL(6 days ago)

HybridFull TimeSenior$128,025 - $171,696 (estimated)Operations

About this role

The Senior Real-Time Analyst at IG Group plays a key role in managing operational performance across customer contact channels. The role involves monitoring real-time performance, supporting forecasting and scheduling, and collaborating across teams to maintain service levels and improve processes.

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Required Skills

real-time Management
Forecasting
Scheduling
Data Analysis
Customer Service
System Outage Management
Performance Monitoring
Excel
WFM Tools
Operations

About NATIONAL

gov.uk

GOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.

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