Senior Response Manager

Tucows Inc.(28 days ago)

RemoteFull TimeSenior$61,792 - $77,115Engineering

About this role

Senior Response Manager at Wavelo is a senior role responsible for the company’s incident response function, ensuring resilience and stability across cloud-native telecom SaaS platforms. The position is part of the broader engineering/operations organization within Tucows and supports cross-functional collaboration with product and engineering teams. The role is open to Canadian applicants in the PST time zone and includes on-call responsibilities.

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Required Skills

Incident Response
Communications
Postmortems
Monitoring
Observability
Resilience
Coaching
Stakeholder Management
KPI Reporting
Operational Maturity

+2 more

Qualifications

Bachelor's Degree in Computer Science
Bachelor's Degree in Information Technology
Equivalent Practical Experience
ITIL v4 Foundation

About Tucows Inc.

tucows.com

Tucows is a Toronto‑headquartered technology company founded in 1993 with the stated mission of "making the internet better." It operates three businesses: Tucows Domains (domain name services), Ting (fiber internet and consumer connectivity services), and Wavelo (SaaS for broadband operators). The company combines domain and DNS expertise with network operations and software to serve both businesses and consumers.