Senior Specialist, Customer Response

Domino Data Lab(29 days ago)

HybridFull TimeMedior$76,501 - $102,271 (estimated)Customer Response

About this role

The Customer Response Analyst at Lyft is part of a centralized team that partners with Product, Engineering, Safety + Customer Cares, and Operations to reduce customer impact from product issues. This role owns product and engineering incident response for affected customers and requires strong technical aptitude, customer focus, and independent decision-making in ambiguous, high-impact situations. The position is based in Mexico City and follows a hybrid in-office schedule.

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Required Skills

Incident Management
Monitoring
Data Analysis
On-Call
Postmortems
Cross-Functional Collaboration
Problem Solving
Playbook Maintenance
Bug Triage
Process Improvement

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About Domino Data Lab

careerpuck.com

Puck (Careerpuck) is a talent discovery platform that helps companies "find your people" by surfacing curated candidate and team profiles. It focuses on improving candidate quality and cutting through sourcing noise with features like exploreable team profiles and daily highlights. Puck offers an app and paid plans for hiring teams and recruiters, delivering candidate insights and streamlined workflows. Teams use it to speed sourcing and make higher‑confidence hiring decisions.