Senior Rider Support Associate

Deliveroo(10 days ago)

HybridFull TimeSenior$98,165 - $131,883 (estimated)Deliveroo Cost Center Hierarchy

About this role

A Senior Rider Support Associate at Deliveroo is responsible for overseeing rider support operations, managing vendor performance, and driving process improvements within a dynamic, global food delivery environment. The role involves analytics, stakeholder management, and supporting standardization efforts to enhance rider satisfaction.

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Required Skills

stakeholder Management
Vendor Management
Data Analysis
Operational Improvement
Quality Assurance
Process Standardization
Zendesk Explore
Looker
Customer Service
Communication

About Deliveroo

deliveroo.co.uk

Deliveroo is a leading food delivery service that connects customers with their favorite local restaurants and takeaways, providing a wide range of cuisines delivered directly to their doors in as little as 30 minutes. The platform emphasizes convenience through its easy-to-use app and online ordering system, enabling users to track their orders in real time. Alongside food delivery, Deliveroo offers grocery and pharmacy items, as well as gift services, making it a versatile solution for all delivery needs. With its expanding presence across multiple countries, Deliveroo is committed to supporting local businesses and enhancing the dining experience for its users.

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