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Senior Secondary Logistics Agent at HONK - ApplyBlast

Senior Secondary Logistics Agent

HONK

2 days ago

3.9 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

HONK is seeking a Senior Secondary Logistics Agent to lead the Escalations Team, resolving complex service issues and managing critical cases for clients and providers. This hands-on role involves coaching team members, negotiating with service providers, and ensuring exceptional outcomes in a fast-paced, remote environment. The position requires strong communication skills, proficiency in Zendesk and Google Workspace, and the ability to handle high call/chat volumes while maintaining accuracy and customer focus.

Responsibilities

Lead team in resolving complex escalations and high-impact service issues
Negotiate tow and release rates with providers while managing exceptions
Manage active job emails and maintain accurate vehicle movement records

Skills

About HONK

honkforhelp.com

Headquarters

Los Angeles, California, United States

Company Size

51-200 employees

Founded

2014

View Profile

HONK (Honk Technologies) is a technology-driven roadside assistance platform that connects drivers to a nationwide, vetted network of tow and service providers. It offers APIs, white‑label booking and dispatch solutions, mobile apps, and analytics to insurers, fleets, dealers and other enterprise partners so they can deliver fast, trackable on‑demand service. HONK emphasizes excellent customer experience and operational efficiency—real‑time tracking, digital payments, and data insights help partners reduce cost, improve retention, and achieve industry‑leading satisfaction scores.