Senior Service Designer (12-Month FTC)
Lloyds Bank(5 days ago)
About this role
Lloyds Banking Group is seeking a Senior Service Designer to lead the creation of seamless digital customer experiences, support service design practice, and collaborate across teams within a major UK bank. The role involves facilitating workshops, research, and developing service blueprints to improve banking services.
Required Skills
- Service Design
- User Research
- Journey Mapping
- Blueprinting
- Design Thinking
- Workshop Facilitation
- Customer Experience
- Communication
- Collaboration
- Research Methods
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