Senior Service Designer, Health Plan Member Experience & Engagement
Devoted Health(26 days ago)
About this role
A Senior Service Designer at Devoted Health focuses on shaping the end-to-end health plan member experience across omnichannel and digital ecosystems. The role sits between member experience, health plan operations, and call center delivery and emphasizes using data and AI to make interactions seamless, proactive, and humane.
Required Skills
- Service Design
- Journey Mapping
- Blueprinting
- UX Research
- Data Synthesis
- Prototyping
- AI Integration
- Care Navigation
- Stakeholder Management
- Regulatory Compliance
+1 more
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