Senior Service Designer- Remote
ICF(25 days ago)
About this role
Senior Service Designer supporting federal clients to modernize services, improve customer experience, and transform complex, mission‑critical systems. Works across design, research, policy, operations, and technology to design and implement human‑centered, feasible, and measurable end‑to‑end service improvements within federal constraints.
Required Skills
- Service Blueprinting
- Journey Mapping
- Systems Thinking
- Facilitation
- Qualitative Research
- Quantitative Research
- Prototyping
- Accessibility
- Stakeholder Management
- Policy Analysis
+3 more
Qualifications
- Bachelor's Degree
- US Citizenship
- Public Trust Clearance
About ICF
icf.comWe work with hundreds of companies and governments to plan, design, and implement transformative projects. Learn more about ICF.
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