Senior Service Designer (Commercial Banking) - Hybrid
MANUFACTURERS AND TRADERS TRUST COMPANY(2 months ago)
About this role
A Senior Service Designer in M&T Bank’s Office of the Customer & Transformation will lead the modernization of Commercial and Business Banking loan servicing by shaping end-to-end experiences for customers and employees. The role partners across UX research, operations, technology, compliance, and change management to deliver human-centered solutions at enterprise scale and to coach business partners on design and agile practices. It focuses on practical, scalable outcomes during a multi-year transformation replacing legacy platforms.
Required Skills
- Service Design
- Journey Mapping
- Service Blueprinting
- Empathy Mapping
- Prototyping
- Stakeholder Management
- Facilitation
- Design Thinking
- Systems Thinking
- Accessibility
+4 more
Qualifications
- Bachelor's Degree
- Degree in Service Design, HCI, or Strategic Design
About MANUFACTURERS AND TRADERS TRUST COMPANY
mandtbank.comN/A
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