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Senior Service Engineer at RingCentral - ApplyBlast

Senior Service Engineer

RingCentral

5 months ago

3.5 on Glassdoor

Bangalore, India

Hybrid

Full Time

Senior

0 applicants

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About this role

A Senior Service Engineer at RingCentral acts as a critical bridge between Customer Support and Engineering to troubleshoot complex issues across mobile and web applications. The role involves performing deep technical investigations, root cause analysis, and driving resolutions for API, backend, and distributed system defects while collaborating with cross-functional teams.

Responsibilities

Troubleshoot and resolve complex customer-reported technical issues across mobile and web applications
Perform deep technical investigations and root cause analysis before escalating to engineering
Analyze logs, traces, API requests, and database records to diagnose problems
Take ownership of customer escalations and ensure resolution within SLA expectations
Identify recurring issues and recommend improvements to product reliability and support processes

Skills

Qualifications

10+ years of experience in Service EngineeringProduction Support or Sustenance background

About RingCentral

ringcentral.com

Headquarters

Belmont, California, United States

Company Size

5001-10000 employees

Founded

1999

View Profile

RingCentral is a cloud communications company that provides business phone, messaging, video meetings, and contact center solutions. Its platform helps organizations manage enterprise communications and customer interactions through unified communications and collaboration software. RingCentral operates in the SaaS and cloud communications industry.