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Senior Service Management Analyst at LCBO - ApplyBlast

Senior Service Management Analyst

LCBO

3 months ago

3.9 on Glassdoor

Onsite

Full Time

Senior

0 applicants

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About this role

A Senior Analyst, Service Management at LCBO manages the rollout of IT service management processes and tools while acting as the subject matter expert for the team. The role involves overseeing Change Management activities, supporting major incident resolution, and driving continuous improvement within an ITIL-based framework. You will collaborate with stakeholders to enforce governance, manage workflows, and provide training to operations teams.

Responsibilities

Manage end-to-end ITIL based change management processes
Facilitate Change Advisory Board meetings and coordinate workflows
Support major incident management and emergency changes
Drive continuous service improvement initiatives and process adoption
Manage ServiceNow enhancements to support service management

Skills

Qualifications

5+ years of ITSM work experienceIn-depth experience with ITIL frameworkExperience with ServiceNow applicationsKnowledge of SLA and OLA development

About LCBO

lcbo.com

Headquarters

Toronto, Ontario, Canada

Company Size

5001-10000 employees

Founded

1927

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Discover our assortment of products at LCBO. We are a best-in-class, customer-first, responsible retailer and wholesaler, supporting our local communities and delivering value to Ontarians.