Senior Software Engineer (Feature Team)

Channel Corp.

3 months ago

Seoul, South Korea

Onsite

Full Time

Medior

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About this role

Product Engineers in Channel Talk's Feature Team build core capabilities across domains like real-time voice, AI agents, operator tooling, CRM marketing, and new B2C platforms. The role focuses on turning business and customer problems into impactful product features that drive metrics such as revenue and retention. Engineers participate from problem definition through experimentation and iteration based on data and user feedback. They work closely with product, design, and go-to-market teams in a fast-growing global SaaS environment.

Skills

About Channel Corp.

channel.io

Channel Talk (Channel.io) is an AI-powered customer messaging and helpdesk platform that centralizes live chat, chatbots, and support tools for businesses. It bills itself as an all-in-one AI Messenger combining automated bots, workflow automation, and conversation-based CRM to streamline customer service and sales. The platform includes team collaboration features, integrations, and analytics to speed responses, reduce manual work, and improve engagement. Channel Corp. targets companies that want to modernize support and commerce interactions across web and mobile.