Senior Solutions Consultant

Hatch

4 months ago

3.7 on Glassdoor

New York, NY

Hybrid

Full Time

Senior

1 applicant

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About this role

The Senior Solutions Consultant at Hatch is responsible for leading discovery, solution design, and technical validation for high-value customers leveraging Hatch's AI platform. This role collaborates closely with Sales, Product, and Engineering teams to translate complex customer requirements into effective solution architectures and configurations. The consultant will develop custom reports and dashboards to optimize performance and inform product enhancements, while thriving in a fast-paced, ambiguous environment. Qualifications include approximately five years in a customer-facing technical role within a B2B SaaS context, along with strong communication skills and a technical mindset.

Skills

About Hatch

usehatchapp.com

Hatch is an innovative platform that employs AI-driven customer service representatives (CSRs) to engage with customers through SMS, email, and voice, significantly enhancing communication efficiency. The system allows businesses to build and deploy customized AI agents within 24 hours, improving response rates and streamlining the customer interaction process. By integrating seamlessly with existing systems, Hatch helps maximize revenue opportunities while minimizing overhead costs, making it a comprehensive solution for modern customer engagement. With proven results in increasing sales and improving customer experience, Hatch positions itself as a leader in the conversational AI space.