Sr. Incident Manager

Varo Bank(1 month ago)

RemoteFull TimeSenior$103,901 - $140,669 (estimated)Technology

About this role

The Senior Incident Manager at Varo leads the end-to-end response to major technology and service incidents impacting customers across the bank. This role owns and enforces a unified incident management process, including severity models and communication flows, for internal teams and external vendors. It emphasizes early detection, rapid triage, centralized communication, and structured post-incident analysis to improve resiliency and reduce repeat incidents. The position sits within an all-digital, mission-driven banking environment focused on high-availability digital services and customer protection.

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Required Skills

Incident Management
Incident Command
Cross Functional Coordination
Process Ownership
Shift Handoffs
Vendor Management
Stakeholder Communication
Post Incident Review
Root Cause Analysis
Corrective Actions

+9 more

Qualifications

Bachelor’s Degree in Computer Science
Bachelor’s Degree in Information Systems
Bachelor’s Degree in Engineering
AWS Cloud Practitioner
ITIL

About Varo Bank

varomoney.com

Varo Bank is a mobile-first digital bank that offers personal banking with no monthly-fee checking, high-yield savings, and fee-light services. Its app includes tools for credit building, early direct deposit, and small cash advances (up to $250) to help customers manage short-term needs. Varo positions itself as a transparent, low-cost alternative to traditional banks, focused on helping people save more and improve their credit through modern, easy-to-use features. It operates as a national bank (Varo Bank, N.A.) and targets customers who want simple, app-driven everyday banking.