Raymond James & Associates, Inc., Research Division

Senior Specialist, Help Desk Support

Raymond James & Associates, Inc., Research Division(21 days ago)

HybridFull TimeMedior$45,000 - $65,000Customer Support
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About this role

This role provides front-line technical support to customers, helping resolve hardware, software, and connectivity issues through various communication channels. It aims to ensure a positive customer experience by troubleshooting and assisting with system access and basic technical tasks.

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Required Skills

  • Windows
  • Networking
  • Customer Service
  • Troubleshooting
  • Support Tools
  • Hardware Support
  • Software Support
  • Communication
  • Data Entry
  • IT Support

Qualifications

  • High School diploma
  • Associate's degree in Computer Science or related field
  • HDI Certification

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