Senior Specialist, Premium Support (German)
Airbnb(1 month ago)
About this role
Senior Specialist, Premium Support at Airbnb is a front-line role based in Ireland focused on representing the company for premium and luxury community members. The position requires fluency in English and German, openness to relocation to Ireland, and flexibility to work variable schedules including weekends and on-call shifts. The role also contributes to team improvements and cross-functional collaboration to support high standards of service.
Required Skills
- Customer Service
- Case Management
- Communication
- Problem Solving
- Conflict Resolution
- Negotiation
- Stakeholder Engagement
- Multitasking
- Prioritization
- Detail Orientation
+9 more
About Airbnb
airbnb.comAirbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.
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