Senior Specialist, Premium Support (Italian)
Airbnb(3 days ago)
About this role
Airbnb is seeking a Senior Specialist, Premium Support to provide exceptional customer service to its community, especially in the Luxury segment. The role involves handling complex cases, engaging directly with users and stakeholders, and ensuring high standards of care in English and Italian.
Required Skills
- Customer Service
- Problem Solving
- Communication
- Multitasking
- Crisis Management
- Empathy
- Conflict Resolution
- CRM
- Communication Skills
- Languages
About Airbnb
airbnb.comAirbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.
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