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Senior Staff Escalation Manager, Technical Support at SentinelOne - ApplyBlast

Senior Staff Escalation Manager, Technical Support

SentinelOne

27 days ago

4.4 on Glassdoor

San Francisco, California, United States

Hybrid

Full Time

Senior

0 applicants

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About this role

The Senior Staff Escalation Manager, Technical Support serves as the primary technical interface between Technical Support and Product/Engineering teams, focusing on reducing unnecessary escalations and improving product supportability. This role involves validating escalations, prioritizing critical defects, and driving cross-functional technical execution to resolve customer-driven issues. The position requires deep expertise in enterprise security technologies and advanced troubleshooting to enhance Support readiness and product quality.

Responsibilities

Serve as senior technical interface between Support and Product Engineering teams
Review validate and prioritize Engineering escalations based on severity and customer impact
Drive trend analysis to identify recurring defects and improve product supportability

Skills

About SentinelOne

sentinelone.com

Headquarters

Mountain View, California, United States

Company Size

1001-5000 employees

Founded

2013

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SentinelOne is a cybersecurity company that provides an AI-powered platform for endpoint, cloud, identity, and data security. Its products help organizations prevent, detect, and respond to threats across devices, workloads, and enterprise environments.